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Email: loakden@ci.orono.mn.us Website: www.ci.orono.mn.us From: Rick Hendel [mailto:rick@hendelhomes.com] Sent:Tuesday, February 20, 2018 6:40 AM To: Laura Oakden <loakden@ci.orono.mn.us>;Jeremy Barnhart<ibarnhart@ci.orono.mn.us>; Roger Peitso <rpeitso@ci.orono.mn.us> Subject: Re: Permit 2017-01424 and Variance 17-3967 Laura,Jeremy, Roger, The homeowner and I are requesting an urgent meeting ASAP with all of you to discuss the"stop work order"that was put into effect less than 2 hours after we were notified of an issue with the roof height that was an approved permit#2017- 01424 on Friday Feb. 16th. It is extremely disturbing/disappointing that after the as-built foundation survey was completed,permit granted,and work had been commenced for over 4 weeks, it was realized that the city was in error for approving something different than the variance granted,which was unknown to us. This permit took almost 5 weeks to be reviewed and approved by the city, after most of the work had already been approved on variance. This city error, can easily be corrected with formal documentation. To shut down a job in a couple hours with no reasonable response when the solution could be as easy as documentation and a conversation is completely unprofessional and at the very least very not an example of what a new resident would like to see from their city. I would like to expect that since we currently have 5 permits with the city, and many previously completed successful projects in Orono,that we would be granted a slightly more reasonable response than"you have no permit&we have no idea what you are building"which was communicated via, Laura on Friday and a sign posted within a little over an hours' time. Let me clarify again,the permit was already approved by the city and the city missed a calculation and/or had an oversight on the permit, so I would expect a response back as swift as the stop work order to get this resolved. Valuable time and expense has been lost and the city offices were closed on Monday. It is imperative that this gets addressed immediately and that your actions can be explained to the current owner. Please let me know when you are available to resolve this issue this morning. Rick Hendel HENDEL HOMES 15250 Wayzata Blvd Wayzata,MN 55391 952.404.7204 Office 952.404.7205 Fax 612.490.7130 Cell From: Laura Oakden <loakden@ci.orono.mn.us> Date: Friday, February 16, 2018 at 1:54 PM To: Rick Hendel <rick@hendelhomes.com> Cc:Jeremy Barnhart<ibarnhart@ci.orono.mn.us> Subject: RE: Permit 2017-01424 and Variance 17-3967 Resent-From: Rick Hendel <rick@hendelhomes.com> Hello Rick, Per our phone conversation I have scanned in the home elevations that were approved with the variance and the submitted building permit elevation. Note,when you measure from grade to roof peak on the rear elevation (Lakeside). The roof is 2 feet taller then what was approved with the variance. This is a new encroachment in the lakeyard setback, average lakeshore setback and side yard setback. These encroachments were not approved through your variance and 4