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• Customer and Personal Service — Knowledge of principles and processes for providing <br />customer and personal services. This includes customer needs assessment, meeting <br />quality standards for services, and evaluation of customer satisfaction. <br />• Computers and Electronics — Knowledge of electronic equipment, and computer <br />hardware and software, including applications and programming. <br />Skills: <br />• Active Listening Give full attention to what other people are saying, taking time to <br />understand the points being made, asking questions as appropriate, and not interrupting at <br />inappropriate times. <br />• Reading Comprehension Understand written sentences and paragraphs in work related <br />documents. <br />• Speaking Talk to others to convey information effectively. <br />• Service Orientation Look for ways to help people. <br />• Writing Communicate effectively in writing as appropriate for the needs of the <br />audience. <br />Abilities: <br />• Written Comprehension — Able to read and understand information and ideas presented <br />in writing. <br />• Oral Comprehension Able to listen to and understand information and ideas presented <br />through spoken words and sentences. <br />• Oral Expression — Able to communicate information and ideas in speaking so others <br />will understand. <br />• Speech Recognition — Able to identify and understand the speech of another person. <br />• Written Expression — Able to communicate information and ideas in writing so others <br />will understand. <br />Minimum Requirements <br />• High School Diploma or equivalent. <br />• Two (2) years administrative support (clerical) experience in professional office. <br />• Ability to obtain a Minnesota Bureau of Criminal Apprehension Terminal Operators <br />Certification and Certification in State CHS "Hot Files" as required. <br />Desirable Oualifications <br />• Two (2) or four (4) years post -secondary education. <br />• Leadership and/or management training or experience. <br />• Two (2) years of work experience in a professional office environment with more than <br />ten employees. <br />Physical Demands and Working Environment <br />This position operates in an office environment, where employees are protected from weather <br />conditions or contaminants, but not necessarily occasional temperature changes. <br />The City of Orono is an Equal Opportunity Employer <br />33 <br />