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LMCCC Minutes <br />Page Three <br />Swartwood asked to speak on the matter and told the Commission <br />that he had recently been charged a late fee. He had deposited <br />hiS payment in the Wayzata drop box on tne date specified by <br />Trlax. When he received his next bill he had been assessed a <br />late fee. He contacted Triax regarding the late fee and was <br />told that possibly his payment was picked up at the drop box, <br />but not nailed to the office on time. <br />Wilcsek stated that any payment deposited in the drop box on <br />the date specified by Triax was made on time, and that if the <br />paperwork was not done on time that was not the subscriber a <br />problem. He suggested a time/date stamp be used at the drop box <br />site. Wacts added that these policies need to be stated clearly <br />to subscribers. <br />Paul Nazarow and Tom Wimler had just arrived, and provided the <br />Commission with copies of Triax's subscriber contracts that are <br />given to the customer at the time of installation. Watts asked <br />if the information was sent to each customer every year as <br />stated in the franchise agreement. Nazarow stated that it was <br />sent in February of this year. Watts stated that at the annual <br />review of the system in February, the Commission asked for a <br />copy of everything sent to the subscriber annually and that the <br />paper offered was not part of the packet provided at that^ <br />review. Nazarow said the information was on the customer's work <br />order and was in the February mailing. Anderson said that it <br />should be sent out annually in the future. Swartwood suggested <br />that the information be re~done, specifically the information <br />regarding the drop box. Watts stated that information should be <br />provided to subscribers on how to file complaints with the cable <br />commission and that the franchise agreement states specifically <br />what additional information must be included in an annual sub­ <br />scriber mailing and at installation. <br />Motion 10.16,90.4; Wilczek moved that Triax comply with the re­ <br />quired notification by the next annual mailing, including an ad­ <br />dendum explaining subscribers rights of complaint and payments <br />made at drop box sites. Brancel seconded. The motion passed <br />unanimously. <br />Triax Report <br />Chairman Anderson asked for the Triax report at this time. <br />Nazarow presented the monthly report, using the new format to <br />•Mow how many customers were on expanded basic and on basic ser­ <br />vice. At that time, one customer was on basic only, but Nazarow <br />stated there were about 50-75 customers who had asked for basic <br />only, and these would show on the next report. The report <br />showed a growth of 77 subscribers overall. <br />Homes Passed <br />Basic Subs <br />Expanded Basic Subs <br />Total Pay Units <br />Total A/0'a <br />Total Remotes <br />10,557 <br />1 <br />5,961 <br />3,957 <br />3,534 <br />2,567 <br />*4-