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New Phone System January 4, 1990 Page 4 of 4 <br />The phones the representative proposes are multi-button sets <br />with 1-way speaker systems. This allows a caller to dial <br />without picking up the handset but to talk must pick up the <br />handset. I feel that it would be beneficial to go with 2- <br />t way speaker phones right away. <br />This ccjipany's policy is Free Programming and Free Training <br />for the life of the systis^, which could mean alot to us when <br />we are considering a move in a copy of years. <br />This system has a feature called Automatic Busy Redial. If <br />a caller calls a busy line, initiates the ABR button, and <br />hangs up, the phone automatically retries every 30-60 <br />seconds for 10-15 minutes to get through to this line. <br />The Direct Inward Station Calling feabure allows night <br />callers to reach persons working late, without adding a <br />special line or number. <br />The console buttons can be programmed for speed dialing or <br />any other feature. Other systems were not able to do this. <br />The system was proposed with all single line sets at <br />$10,528.00, all electronic sets at $11,708.00, and a mixture <br />of multi-button phones and single line phones at <br />approximately $10,938.00. <br />Nummary - <br />The main reason for upgrading the current system is to make <br />the limited staff we have more efficient. Because we do not have <br />a "dedicated" receptionist and do not have room for one right <br />now, I feel it is imperative to go with a system that is user <br />friendly to all stations, not just the main console. I feel that <br />if we put in single lines sets as requested, we are only putlixi^ <br />in something that is compatible with the inefficient system we <br />have today. If we wish to make our staff more productive, we <br />need to bring the phone system up to date with the technology <br />available today. <br />Recoaniendation - <br />I would strongly recommend getting a mixture of multi-line <br />and single-line phones, as suggested above. There is very little <br />difference in price between the systems but I feel that the <br />Premier and Toshiba systems are of a better quality and seem to <br />be more advanced in current phone technology and therefore can be <br />easily updated by simply adding cumputer chips. An appointment <br />could be set up for you to go and view the systems to get a <br />better idea of how they function.