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(cl Effective I • •ly 1, 1 393 # a .cabl^ ccer?."cr sr.ai. ^'-c^ect. tio <br />fcllcwinq cuscor.er service scar.carc.s: <br />11) Cade syscen •r -r ; ^avalIccilitv- <br />able oceracc-’ will r.air.rair. a Icca-#*"c^ 1 *“^ree cr <br />- ^ <br />(1) Tr.e cac.e oceracc. - --------- 7 , <br />co’'-=‘''t call teleohcr.e access Line wnicn will ce avai-ao-e cc i <br />sucscrisers Z-; ncurs a day, seven cays a wee<. <br />(A1 Trainee ccncany recresencacives will =e <br />respcnc ta.ccscc-er telecncne inquiries curing ncr-a- -us-s <br />hours. <br />i3) After norrial business hours, the access line nay be <br />answered by a service or an autcnatec response -.x.-d <br />an answering r.acnine. Inc'uiries receivec^a.q. <br />hours r.ust'ba respondec to by a trainee ^.-r^-a../ ----- • - u-.- <br />tne next business cay. <br />(ii) Uncer ncrr.al operating concitio.ns, -a-e-i.o.._ a..sw - ^ <br />ti.te by a custor.er representa:ive , inducing wart ti.ee, s..a--^^oc <br />-w;—., (30 seconds.. when the connection ...ad_. -- -..e <br />dirtv (30)-L;ln5s! These ^tancarcs shall be .eet^no less than <br />ninety (90) percent of the tc.ee under ncreac opera.-g <br />conditions, eeasured on a quarterly oasis. <br />(iii) 'The ocerator will net be required to acquire equipeegt <br />or oerforrt s*u7/eys to measure co.eclia.nce with the telepnone <br />answering standards,above unless an .nistorioal recor- o- <br />comolaints indicates a clear rai-ure to co.ep-y. <br />(’V) Under normal cceracing conditions, the custo.eer will <br />receive a busy signal less than, three (2) percent cr t.ie time. <br />(V) Customer service center and bill payment locations wii- <br />be open at least during, normal business hours and wii- be <br />conveniently located. <br />(2)' Installations, ' outages a.nd service calls-^ U.nder noraal <br />co.nditions, eac.n of the following -our Sv.a..-a--s w-.-- <br />bfme^no less t.han .d.nety five (95) percent of the time measured <br />on a quarterly basis:. . <br />(i) Standard installations will be performed <br />(7) business days .after an order has been Placed. ^;-anda.d <br />installations are those that’are located up to l-o -2-t .-cn -he <br />existing distribution system.