09-27-1993 Council Packet - Laserfiche WebLink

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{i:.} Exciudir.c ccndicicns ceycr.d “he ccntircl of fhe cperacor, cr.e cable operaccr will begir. wcr<:.ng on "serv:.ce ir.cerrupcior.s" promptly and in no event later than 24 hours after the interruption becomes known. The cable Operator must begin actions to correct other service prc.clems the next business day after notification of the service problem. (iii) The "appointment window" alternatives for i.nstallations/ service calls, and other installation activities will be either a specific time or, at maxi.mum, a four-.ncur ti.me block durinc normal business hours. (The operator may sc.nedule service calls and ether installation activities outside of normal business hours for the e.xpress convc.nie.nce or the customer.) (iv) .i_n ocerator .may net cancel an appointment with a customer after' the close of business on the business day prior to the scheculed appe int.ment. (V) If a caJole operator representative is running late for an appoint.ment with a cui comer and will not be able to <eep^tne appoint.ment as scheculed, the customer will be contacted. The appointme.nt will bo resc.heduled, as .necessary, at a ti.me which is convenient for the customer. (7) Communications between cable operators and came subscribers- (i) Notifications to subscribers- (A) The cable operator shall provide written information on each of the following areas at the ti.me of installation of service, at least annually to all subscribers, and at any time upon request: (1) Products and services offered; (2) Prices and cpticns cor programming services and conditions of subscription to progrartming and other services, (3) Installation and service maintenance policies; (4) Instructions on how to use the cable ser“/ice; and, (5) Channel positions erf programming carried on the system; (6) Billing and ccmolaint procedures, including the address and telepnone number cf the Iccai franchise authority's cable office. 7