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The City of Orono is an Equal Opportunity Employer <br />Skills: <br />•Active Listening — Give full attention to what other people are saying, taking time to <br />understand the points being made, asking questions as appropriate, and not interrupting at <br />inappropriate times. <br />•Reading Comprehension — Understand written sentences and paragraphs in work related <br />documents. <br />•Speaking — Talk to others to convey information effectively. <br />•Service Orientation — Look for ways to help people. <br />•Writing — Communicate effectively in writing as appropriate for the needs of the <br />audience. <br />Abilities: <br />•Written Comprehension — Able to read and understand information and ideas presented <br />in writing. <br />•Oral Comprehension — Able to listen to and understand information and ideas <br />presented through spoken words and sentences. <br />•Oral Expression — Able to communicate information and ideas in speaking so others <br />will understand. <br />•Speech Recognition — Able to identify and understand the speech of another person. <br />•Written Expression — Able to communicate information and ideas in writing so others <br />will understand. <br />Minimum Requirements <br />•High School Diploma or equivalent. <br />•Basic understanding of municipal operations/services. <br />•Proficiency in Microsoft Office products. <br />•Customer service experience/experience working with the public. <br />•Must be proactive, responsive and a self-starter. <br />Desirable Qualifications <br />•Two (2) or four (4) years post-secondary education. <br />•2-years of experience working in a local government public works or parks <br />administration <br />•Proficiency in asset management and/or customer service management software. <br />Physical Demands and Working Environment <br />This position operates in an office environment, where employees are protected from weather <br />conditions or contaminants, but not necessarily occasional temperature changes. <br />•English Language — Knowledge of the structure and content of the English language <br />including the meaning and spelling of words, rules of composition, and grammar. <br />•Customer and Personal Service — Knowledge of principles and processes for providing <br />customer and personal services. This includes customer needs assessment, meeting <br />quality standards for services, and evaluation of customer satisfaction.