02-27-2017 Council Packet - Laserfiche WebLink

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REQUEST FOR COUNCIL ACTION DATE: February 27, 2017 ITEM NO: 11 Department Approval: Administrator Reviewed: Agenda Section: Name Jeremy Barnhart D9Z Planning Title Community Development Director Item Description: Online Permitting Software Application Summary Staff seeks Council authorization to select a vendor to provide online permitting services to residents and contractors. With a selection, staff will initiate talks to develop an implementation schedule. Background A major Council goals is to improve service to residents and contracts as part of the building and zoning activities. A well developed software system is seen as an opportunity to streamline our processes and enhance communication between the public and city staff. Over the last several months, staff has been soliciting information and quotes related to upgrade our permitting software to include the following services and features: ■ Online submittal of permits and land use applications ■ Online approval of certain permits (re -windows, doors, roof, plumbing, mechanical, etc.) ■ Submittal gatekeeping for permits and applications ■ Permit numbering and land use numbering system ■ Integrated property ownership records ■ Customizable reporting ■ Online status review for applicants Staff has research 8 different vendors and processes offering solutions to our on-line permitting needs, the top three are summarized in Exhibit A. These three were selected because they satisfied more of the goals identified by staff and the City Council. This system can be expanded to include permitting and tracking of all permits we offer, including public works, dog park, special events, etc. Online payment. All systems offer online payment, though none of the three works with our current system provider, PSN, without additional costs. With Council support, staff may review our needs with our current provider to determine if changes should be made. Ancillary equipment. To maximize the benefits of the system, it is envisioned that the city would purchase ipad tablets for the Building official and inspector. This will allow for real time inspection reporting, and eliminate the need to file paper inspection slips.