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Financial. The costs for the initial set-up would come from Improvement Equipment Outlay Fund. <br />Ongoing costs would come from a budgeted line item, as Permit Works is budgeted now. A portion of <br />the costs could be recouped through surcharges on permits, or a convenience charge via on-line <br />payments. The balance of the fund on 1/1/2017 was $600,000. The projected balance at year end is <br />$330,700. <br />Recommendation. Of the three, full development staff viewed a demonstration of RT Vision and Citizen <br />Serve. Both platforms provide the services needed, but staff was most comfortable with Citizen Serve. <br />The feeling was Citizen Serve was a more mature system, was tailored to our needs, and had worked out <br />the bugs in their system more completely over their experiences; there wasn't a lot of need to redesign. <br />While Citizen Serve is more costly, it was recognized that cumulative effect additional costs would have, <br />including the need for more than 6 permits. (The city offers 30+ permits/ applications, just in planning <br />and building.) <br />Action Requested: <br />Staff recommends the hiring of Citizen Serve to provide online permitting services. <br />List of Exhibits: <br />Exhibit A. <br />Online permitting summary <br />Exhibit B. <br />Citizen Serve Proposal <br />Exhibit C. <br />RT Vision proposal <br />Exhibit D. <br />IWorq proposal <br />