01-28-2019 Council Packet - Laserfiche WebLink

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200631v1  Submit copies of criminal background checks to the City. Note: all submissions to the City are public record. Personal information listed in background checks, such as social security numbers, may be blocked out in the submittal.  Based on the results of the background check, the City shall have the right to prohibit employees from entering customer properties.  Promptly submit updated employee lists and background checks if staffing is revised. e) The Contractor shall be available to respond to calls from customers concerning leaks, loss of service, or other issues related to the installation. The Contractor must be available to respond to problems associated with the installation twenty-four hours a day, seven days a week basis, and must respond to make necessary repairs within two hours of receiving the call. Records of all calls and the response provided shall be provided to the City the next work day. f) Scheduling. Coordinate installation of water meters with each property owner according to the following minimum requirements. Customer names, addresses, and account numbers will be provided.  Prepare a letter from the contractor to the property owner requesting that the property owner contact the contractor to schedule a time for meter installation. Contractor shall utilize a toll-free phone number and website for residents to schedule appointments. Provide resident with installer’s name, company, phone number, and photo identification, along with installation date and time, via email, online portal, or U.S. mail prior to starting work. Notify the Customer of any change to this information as soon as practical.  Submit a letter to the City for review and consideration. Upon approval, letters may be sent to Customers.  If no response to the initial request is received within two weeks, send a follow- up letter, or deliver a copy of the letter via door hanger.  If no response to the second attempt is received within one week, visit the property to attempt contact in person.  If no contact is made, leave a door hanger with a copy of the letter.  If no response is received within a week after making the third attempt at contact, notify the City. g) Installation Hours. Work is permitted at individual homes between the hours of 7:00 AM to 8:00 PM, Monday through Saturday. Work on Sundays and holidays will not be required. Other work schedules may be permitted with prior approval of the city to deal with unique circumstances. h) During installation the following information/ documentation shall be collected:  Obtain digital photographs of existing meter installation documenting the condition and configuration of the existing meter installation. Include the property address and date in the photo or identify digitally in the filename or other means acceptable to the City.  Obtain a digital photo of existing meter register showing the register reading.  Record the following information electronically in the field and provide records to the City in Microsoft Excel Master File and PDF installation file format for each installation with pictures along with property owner’s signature approving the installation. Confirm format of data with the City prior to beginning work  Property address.  Account number  Water service diameter and service material.  Register reading and serial number of the old meter with pictures  Serial number and register reading of the new water meter with pictures.  Radio Identification number of the new endpoint and pictures of ID number and location.  Serial number, size and last inspection of any backflow devices.  Check sump pump for illegal hook up to the City Sanitary Sewer. i) Provide a daily report of activated meters and addresses to the City. The report may be submitted electronically. All meter installations will also have a PDF file of each installation with