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Orono City Council <br /> Work Session Minutes <br /> Monday,January 28,2019 <br /> Council Chambers 6:00 p.m. <br /> PRESENT: Mayor Dennis Walsh, Council Members Richard F. Crosby II, and Matt <br /> Johnson. Representing staff were City Administrator Dustin Rief and City Clerk Anna <br /> Carlson. <br /> Guest: LMCD Representative, Mark Kroll <br /> Meeting Start Time: 5:54 p.m. <br /> 1. LMCD Representative Mark Kroll—Update—(Added to meeting) <br /> LMCD Representative Mark Kroll gave a brief update of the LMCD happenings. There <br /> was some discussion regarding milfoil harvesters, the safety of them and other issues that <br /> surround the purpose for them. Kroll noted that Orono will have a one-year reprieve <br /> from the milfoil harvesters. <br /> 2. 2019 Mission,Vision & Strategic Values <br /> City Administrator Dustin Rief presented the item beginning with the Mission statement. <br /> Rief mentioned that the relevance of this item is to make sure that each department is <br /> meeting the mission and vision of the Council while staying in line with the long-term <br /> strategic values. <br /> Mayor Dennis Walsh mentioned that best practices is the main theme for our mission <br /> statement. Maintaining and updating any and all best practices for our City's technology, <br /> all infrastructure, human resources, city code, code enforcement, parks and other areas of <br /> the city. The City should be an example of best practices for all things; old and new. <br /> Council Member Matt Johnson mentioned maintaining a high level of customer service is <br /> an important part of our Mission. Johnson noted that customer service standards at city <br /> hall has changed significantly over the past year and he would like to see the city keep <br /> making those improvement for the citizens. <br /> Walsh noted that searching for best practices in an ever changing environment should be <br /> an ongoing goal for the City. Walsh mentioned that empowering staff to have flexibility <br /> by making improvements to the code has helped facilitate the wants and needs of the <br /> citizens. <br /> Council Member Richard F. Crosby II noted that one aspect for achieving high level <br /> customer service by focusing on getting back to serving the customers because it helps <br /> staff to implement positive customer experiences, which is one of the goals of the <br /> council. <br />