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I had the permit tech research the permits issued to Allstar since June of 2010. There are 25 permits issued that have not had a final inspection and in almost half the instances, no tearoff inspection either. I can provide a list of the permits if desired. I have now watched for two weeks as the roof at 3020 North Shore Drive has been torn off and redone without one inspection being called for. I no longer know what to do to change company behavior,other than deny your company a final inspection on permitted projects that were not scheduled for a tearoff inspection. As I have told your reps before, all that needs to be done is a tearoff inspection scheduled. If I am unable to make it to the inspection at least there is a record of the request. It is then and only then that pictures may be substituted. I understand that it gets busy at times, but a phone call doesn't seem to be asking for much. I would ask you, what should I do about this continuing problem? I find myself to the point that I will no longer be able to issue your company any further permits. If the other contractors can arrange for inspections, it is only fair to them that Allstar be held to the same standard. Please, let me know your thoughts. I do not like the situation this puts me in. Willie Gibbs From: Chuck Christensen [mailto:ChuckC�AllstarTodax.com] Sent: Thursday, November 15, 2012 6:36 PM To: Willie Gibbs Subject: Kosloske Roof Hello Mr. Gibbs, My name is Chuck. I'm the field manager for Allstar Residential. We met my first week on the job this spring when you expressed your disgust with Allstar's history of not scheduling mid-way inspections. I took your complaints back to the office and we came up with what we thought would be a more fool proof plan to avoid situations like this from happening. The checks and balances were to be administered as follows: 1. Our permit puller, having access to the job start date, is supposed to schedule the mid-way inspection when he pulls the permit. 2. Just in case he forgets, the roofers are supposed to check the permit package upon arrival at the jobsite to see if the inspection card says we need a mid-way inspection and call it in or call me if it does. 3. As a last line of defense, I'm supposed to check when I arrive on the site myself as I usually arrive later in the morning when potential problems will have been exposed. For the most part, this system has been working pretty well. In this case, as the field manager and as the last line of defense, I failed to do my job when I assumed (being a Wayzata mailing address on my work order)that we would not need one. Assumptions in this industry are typically not a good thing. It wasn't until I went to call in the final inspection that I realized we were in Orono's domain. It is my fault completely, and it might cost me my job if we have to replace the whole thing. Several people are very upset with me. I can live with that, but I've been working hard to learn the requirements and to be compliant and would hate for all that work to be in vein. Besides, if I get fired and they get another field manager, you'll have a whole new moron to whip into shape. O I'm appealing to your greater sense of compassion to, perhaps, allow us to tear up shingles in various spots (of your choosing) to show what you wish to see. Even if it's a couple squares, it will be far better than an entire roof. It was a careless mistake, and I apologize sincerely. Please help me if you can! Thank you for your time. Sincerely, Chuck Christensen Chuck Christensen Project Manager 612-210-1653 z