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Willie Gibbs <br /> From: Chuck Christensen [Chuck@AllstarToday.com] <br /> Sent: Friday, November 16, 2012 8:09 PM <br /> To: Willie Gibbs <br /> Subject: RE: Kosloske Roof <br /> Hello again, <br /> Thank you for responding. I understand your frustration. In fact, I understood this spring when you explained to me <br /> what had been happening. I have heard about the high turnover that Allstar has encountered and the problems it has <br /> caused in many respects. I'm hoping/trying to break that cycle. This is my first year in this position, but I like my job and <br /> I'm always trying to see ways to improve. I'm sure you don't want to feel like you have to babysit Allstar every time we <br /> apply for a permit just like I don't like to have to babysit my crews. I thought this whole time that Denny(our permit <br /> puller) had been scheduling mid-way inspections when he pulled permits. The Kosloske job is what brought this to my <br /> attention. Regarding the house on 3020 North Shore, I honestly didn't think we needed a mid-way for a flat roof. We <br /> only did the flat roof on that house. Sorry about that. <br /> I have an idea that may or may not give you more confidence that I can consistently comply. I can give my teammate, <br /> Kate (who has been with Allstar for a few years), instructions to have ONLY ME pull permits in Orono so that I can take <br /> personal ownership a little easier to ensure all of the necessary inspections get scheduled, and you can take solace in the <br /> fact that I can have no more excuses. The burden would solely be mine. Also, if I could get a list of permits that never <br /> got final inspections(the ones that can still get final inspections), I can start calling them in and fitting them into my <br /> schedule. <br /> I have been earning what I believe to be a pretty good reputation with most cities of being very compliant and intend to, <br /> at some point, win you over as well. I'm sorry for all of the headaches Allstar has caused, and I understand that you <br /> don't want to feel like you're giving Allstar special treatment when other roofers are in compliance. I can not fix the <br /> past, but the future's all mine. I would like to work with you to make our professional future together work better than <br /> it has in the past. I will do as you wish on the Kosloske roof,without argument. Please just let me know what you <br /> decide. Again, I appreciate you listening to what I have to say. Have a great weekend! <br /> Sincerely, <br /> Chuck Christensen <br /> Chuck Christensen <br /> Project Manager <br /> 612-210-1653 <br /> Allstar Construction <br /> From: Willie Gibbs [mailto:WGibbs@ci.orono.mn.us] <br /> Sent: Friday, November 16, 2012 4:57 PM <br /> To: 'Chuck@AllstarToday.com' <br /> Subject: RE: Kosloske Roof <br /> Chuck, I understand your concern. The salesman I met with yesterday also seemed very sincere and concerned. I have <br /> been around and around with this issue with so many company reps that I can't keep track anymore. I received a letter <br /> dated May 24, 2010 from Peter Carlson as a follow up to a meeting that took place here in my office several days prior. I <br /> was assured at that time if I gave them more chance Allstar Construction was"taking the necessary steps to rectify the <br /> communication gap that exists here at out office". <br /> � <br />