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Page 1 of 2 <br /> <br />Cartegraph Systems, Inc. <br />Addendum A - Software Products <br />Cartegraph hereby pledges to issue software licenses in the agreed upon quantities specified in <br />your Investment Summary. The “Software,” as defined in Master Agreement #MA159, consists <br />of developed and supported technology products available from Cartegraph. <br />In addition to full access to Cartegraph licensed software, your organization will receive: <br /> <br />1. Support <br />a. Campus – www.cartegraph.com/campus <br />Our User Assistance area is a convenient and easily-shareable resource <br />designed to help you and your co-workers better understand the functions and <br />capabilities of your Cartegraph applications. Instantly access user tips, step-by- <br />step guides, videos, and more. <br />b. Dedicated, Unlimited, Toll-free Phone Support - 877.647.3050 <br />When questions need answers and difficulties arise, count on our industry- <br />leading Support team to provide the guidance and assistance you need. Reach <br />us as often as you need Monday-Friday, 7:00 am-7:00 pm CT. <br />c. Secure, Live Remote Support <br />If your challenge requires a more hands-on approach, we have the remote support <br />tools to fix it. Let one of our Support Team members directly interact with your system <br />to find a fast, effective solution. <br /> <br />2. Training & Education <br />a. Convenient Online Resources <br />All the information you need, one click away. Take advantage of online training <br />opportunities, tutorial videos, upcoming event information, and more. <br />b. Regional User Groups <br />Meet and network with similar Cartegraph users in your region. Our smaller, <br />more personalized User Groups allow you to find out what other organizations <br />are doing to get more from their Cartegraph Systems. <br /> <br />3. Software Releases & Upgrades <br />a. New Software Releases <br />Be the first to know about all new Cartegraph releases, enhancements, and <br />upgrades. Gain immediate access to the latest features and functionality, and <br />increased system performance. <br />b. Hot Fixes <br />If an issue is determined to be a software defect and falls outside the standard <br />release cycle, Cartegraph will issue a hot fix and provide application specialists <br />with detailed levels of product knowledge to work with you in achieving a timely <br />and effective resolution. <br /> <br />