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The City of Orono is an Equal Opportunity Employer <br />Required Knowledge, Skills and Abilities <br />Knowledge: <br /> Personnel and Human Resources — Knowledge of principles and procedures for <br />personnel recruitment, selection, training, compensation and benefits, labor relations and <br />negotiation, and personnel information systems. <br /> Customer and Personal Service — Knowledge of principles and processes for providing <br />customer and personal services. This includes customer needs assessment, meeting <br />quality standards for services, and evaluation of customer satisfaction. <br /> Law and Government — Knowledge of laws, legal codes, court procedures, precedents, <br />government regulations, executive orders, agency rules, and the democratic political <br />process. <br /> Public Safety and Security — Knowledge of relevant equipment, policies, procedures, <br />and strategies to promote effective local, state, or national security operations for the <br />protection of people, data, property, and institutions. <br /> English Language — Knowledge of the structure and content of the English language <br />including the meaning and spelling of words, rules of composition, and grammar. <br /> Administration and Management — Knowledge of business and management principles <br />involved in strategic planning, resource allocation, human resources modeling, leadership <br />technique, production methods, and coordination of people and resources. <br /> Psychology — Knowledge of human behavior and performance; individual differences in <br />ability, personality, and interests; learning and motivation; psychological research <br />methods; and the assessment and treatment of behavioral and affective disorders. <br />Skills: <br /> Judgment and Decision Making — Consider the relative costs and benefits of potential <br />actions to choose the most appropriate one. <br /> Complex Problem Solving — Identify complex problems and reviewing related <br />information to develop and evaluate options and implement solutions. <br /> Active Listening — Give full attention to what other people are saying, taking time to <br />understand the points being made, asking questions as appropriate, and not interrupting at <br />inappropriate times. <br /> Speaking — Talk to others to convey information effectively. <br /> Coordination — Adjust actions in relation to others' actions. <br /> Critical Thinking — Use logic and reasoning to identify the strengths and weaknesses of <br />alternative solutions, conclusions or approaches to problems. <br /> Management of Personnel Resources — Motivate, develop, and direct people as they <br />work, identifying the best people for the job. <br /> <br />Abilities: <br /> Oral Comprehension — Able to listen to and understand information and ideas presented <br />through spoken words and sentences. <br /> Oral Expression — Able to communicate information and ideas in speaking so others <br />will understand. <br /> Deductive Reasoning — Able to apply general rules to specific problems to produce <br />answers that make sense. <br /> Problem Sensitivity — Able to tell when something is wrong or is likely to go wrong. It <br />does not involve solving the problem, only recognizing there is a problem. <br /> Written Comprehension — Able to read and understand information and ideas presented <br />83