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ivr <br />Polco <br />Polco's survey researchers will guide the development of the custom survey questions through <br />an iterative process with Orono staff, with meetings and homework on each side to refine your <br />information needs and priorities and for Polco to develop appropriate survey questions to meet <br />those needs. We will work with you to ensure we understand your goals, both overall and for <br />each question. <br />If Spanish translation is desired, The NCS questions are already available in Spanish, and we <br />have on -staff translators to complete initial translations for the custom questions as well as <br />back translations to test. <br />Informing Strategic Planning : The National Community Survey serves <br />as a strong foundation for developing or updating a City's strategic plan <br />by grounding long-term goals in statistically reliable resident input. The <br />survey identifies priority issues, highlights community strengths to build <br />upon, and pinpoints areas where conditions or expectations are <br />changing most rapidly. This allows city leaders to move beyond <br />anecdotal feedback and align planning decisions with verified <br />community needs. Adaputiriii <br />AftdLearnioq <br />Organizing results across ten core domains of livability, The NCS , ► <br />provides a shared hasell ine that supports cross -departmental <br />alignment and informed discussion among staff, elected officials,, <br />and advisory bodies. The survey helps olarify trade-offs, elevate r , <br />resident priorities, and ensure that strategic objectives reflect both <br />current performance and future .,aspirations. With henchmarking and <br />trend analysis, The NCS enables communities to set measurable goals, <br />monitor progress over time, and adjust strategies as conditions evolve. <br />Finalize and Format/Program Survey <br />We will review all questions to ensure the wording is clear, the questions are constructed to <br />collect actionable data, that demographic questions are sufficient for your desired subgroup <br />comparisons and for use in statistical weighting schemes, and that through the resultant <br />analytics, we can create a robust report of results. The NCS has been extensively tested and has <br />been additionally validated through the implementation in hundreds of communities across <br />decades. We have our senior survey experts vet custom questions. <br />We will format the survey for printing in English (to ensure those with less digital access can <br />easily participate) and program the survey on Polco for those responding online in English (and <br />Spanish, if requested). Our platform is ADA compliant. <br />Output 3.1 Survey Instrument ready for implementation <br />• Survey formatted for printing <br />• Survey programmed online in English and Spanish <br />polco.us 18 <br />79 <br />