Laserfiche WebLink
Livermore, CA - The NCS°+ The NES° (2004-present) <br />Iivermoreca.gov/departments/city-manager/community-survey-results <br />The City of Livermore has partnered with Polco to conduct The NCS about every two years since <br />2004 as its primary tool for assessing resident sentiment about community quality, City <br />services, and broader livability issues. In Livermore, The NCS provides statistically reliable, <br />representative feedback from a randomly selected sample of households, supplemented by <br />open participation. This robust methodology gives Livermore staff and elected leaders <br />meaningful insight into resident priorities, satisfaction levels, and emerging trends across key <br />areas such as quality of life, safety, the natural environment, mobility, and local government <br />performance. Results from the 2025 survey have helped City leadership align future planning, <br />service delivery, and budget decisions with community expectations. The City uses these data <br />for internal strategic planning and resource allocation, to ensure policies and programs reflect <br />resident values and lived experience. The benchmarks help them bring context to their <br />performance measures. <br />Livermore also relies on Polco to implement The National Employee Survey to <br />Identify trends in employee engagement, trust, and satisfaction that can guide <br />management practices and workforce investments. <br />Between benchmark survey iterations, Livermore uses Polco for DIY pulse <br />surveys engaging community members on topics such as Utility Billing, then <br />Airport, and Event Feedback and employees on topics such as commuting. <br />Full Trends <br />This table contains the trends over time for the City of Livemnore. The combined <br />'perrcent positive" re5ponse5 for each survey year are presented (e g , <br />excellentlgood or yes). if an item was not included during an administrawn of thoe <br />survey, no percentage will be shown in the table if the drfference'bety een the <br />2022 and 2025 surveys is greater than seven percentage points, the change rs <br />statistically significant <br />It is im,porlant to note thal in 2020 . The NCS survey was updated its include now <br />and refreshed items. Consequently, some of Me trends maybe ffnpacled dues to <br />wording modificalions that could have pertentiially alleged meanng of Ifre teem <br />for the respondent. <br />PkMM Fete each at 10o fe" gin <br />the LhVrmareltyr- <br />tie o 0 0 <br />rw .rw aw M <br />Ir jadup <br />1- C mmunity resign <br />Ecarnamy <br />Fducalion Arty. and CUMUre <br />Governance <br />Healtfi and Wellness <br />Inclus vAy and Engagement <br />lalnbilky <br />Maluiriil Efwlfonryient <br />Parks and R eacdbm <br />Oually al Life <br />Safety <br />—' UEIII4fes <br />4«,�y s�pn r�crem �, enaa <br />Errrploynrent Oppmammes <br />to ra v cr 14 o 0 <br />CN <br />evi w ra rti tv cv n <br />M% M% fir % sl% <br />L <br />polco.us 14 <br />75 <br />