01-12-1987 Council Packet - Laserfiche WebLink

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(:ITY of ORONO Post t 1.'ice Box 660Crysti,1 filly, Minnesota 55323•Municipal Offices 1 On the North Shore of Lake Minnetonka January 5, 1987 Ms. Holly Hansen Lake Minnetonka Cable Communications Commiss4on 443 Oak Street Excelsior, MN 55331 Subjec- Complaint of C. L. Ducharme Dated 12/2/86 Attac:i,. Wits: A.) C. L. Ducharme Letter Dated 12/2/86 B.) Mary Smith Letter Dated 11/21/86 C.) Plat Map of Area Dear Ms. Hansen, Attached are copi-s of correspondence together with other materials relevant to the complaint by Mr. Ducharme that were addressed to Mary Smith on December 2, 1986. This is a result of a complaint that I had received initially on August 18, 1986 in which Mr. Ducharme had indicated that he had been solicitated by a representative of Dow -Sat for cable an? that he had indicated to the sales person that, in fact, cable was not availabe in their neighborhood. The following day the sales person did come back, and indicated that it was availal)le. Mr. Ducharme signed a contLact saying he would thereby expect delivery of this service as promised. Ulan receiving this complaint I called Dow -Sat cable and requested that they p1Pase rectify this matter with Mr. Ducharme. A number of weeks w-nt wi ut, ..ut Mr. Ducharme receiving a phone call tc correct the situatic)n_ Initially it was indicated to me that they were reviewing the arr.a as part of their 1987 capital construction and to see if, °n fact, this would be area that would be built. Ac'ditionally it was indicated that the delay was due to the closing out of th 2 fiscal year. I.. late September or early October, I again raised th., issue with Mary Smith's assistant, 'heryl Johnsor, who itdicated that she would in fact attempt tr et a response. Finalty a letter was -iddressed, after yet another phone call, o,i October 30th. This mistakenly had Mr. Ducharme tocat(_ci on Dickey Lake Drive, when in fact he was living on Iligh Lane. The error was immediately brought to the attention of Dow -Sat. I w:ts nu_ howev,2r, until Novem'.:er 21, 1986 that a nc_w letter .,,as transtrittel to Mr. Ducharme indicating, in fact, HI 11 DINC & YUN(NG 473 7157 • ADMINISIRATION & FINANCI . iJ 7358 • PUBLIC WORKS - 473.7339 ASSFSSING