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REQUEST FOR PROPOSAL <br />ORGANIZED CURBSIDE RESIDENTIAL SINGLE -SORT <br />RECYCLING COLLECTION SERVICES <br />OUTREACH MATERIALS <br />You must help the city publish a recycling calendar with holiday delays. Holidays include: New <br />Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and any others <br />agreed to. <br />The city provides information through newsletters and its website. You must also educate residents <br />(e.g., using tags for incorrect recycling, flyers, etc.) and all materials you distribute must be approved <br />by the city at least one month in advance. <br />MONTHLY REPORTING <br />If materials aren't weighed separately, the Hauler's method for estimating must be approved by the <br />city. Each month, you must report: <br />• The number of households that put out recyclables <br />• The amount and type of materials collected (in tons) <br />• Where those materials were taken for processing <br />• Average price per ton received for the materials <br />Reports are due within 15 days after the end of the month (for volume/weights) and 30 days after <br />the end of the month (for pricing/revenue). <br />CUSTOMER SERVICE AND MANAGEMENT <br />STAFFING <br />You must have enough staff and equipment to meet service requirements. A Route Supervisor must <br />oversee operations, have a two-way communication device, and be available daily to handle issues. <br />CONTACT INFO <br />Customer service must be available Monday —Friday, 7 am — 5 pm. You must also offer a 24-hour <br />phone line or voicemail for after-hours calls. <br />DRIVER EXPECTATIONS <br />All staff must be trained in customer service and follow these rules: <br />• Be polite, clean, and wear uniforms with ID, and drive safely <br />• Handle containers carefully; clean up any mess, spillage, and litter; avoid property damage <br />Page 8 of 27 <br />40 <br />