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Convenience of City Hall hours? <br />Ninety-four percent rate the convenience of City Hall hours favorably: <br />EXCELLENT...................................... <br />17% <br />GOOD........................................... <br />77a 0 <br />ONLY FAIR ........................................ <br />2% <br />POOR............................................ <br />0 o <br />DON'T KNOW/REFUSED ............................ <br />3% <br />Only two percent post unfavorable ratings. <br />Ratings peak among: <br />• households with children <br />• men <br />Waiting time for service? <br />Ninety percent rate the waiting time for service as either "excellent" or "good:" <br />EXCELLENT ...................................... <br />20% <br />GOOD........................................... <br />0 o <br />ONLYFAIR ........................................ <br />3% <br />POOR ............................................ <br />0 <br />o <br />DON'T KNOW/REFUSED ............................ <br />4% <br />Five percent rate it as "only fair" or "poor." <br />Favorable ratings are given more frequently by: <br />• residents for twenty years or more <br />• those rating the quality of life as good or lower <br />• those connected to city sewer <br />• eighteen to forty-four year olds <br />• men <br />Courtesy of the staff? <br />Ninety-five percent rate the courtesy of the staff favorably: <br />EXCELLENT ...................................... <br />24% <br />GOOD........................................... <br />70 0 <br />ONLYFAIR ........................................ <br />1% <br />POOR ............................................ <br />0 <br />0 0 <br />105 <br />