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In general, were you satisfied or dissatisfied with the <br />service you received? <br />Eighty-three percent are "satisfied," while 15% are "dissatisfied" or "both satisfied and <br />dissatisfied" with the encounter: <br />SATISFIED ....................................... 83% <br />DISSATISFIED ..................................... 7% <br />MIXED ............................................ 8% <br />DON'T KNOW/REFUSED ............................ 2% <br />Satisfaction is selected more often by: <br />• those connected to city water <br />• owners of residences on less than one acre <br />• those connected to city sewer <br />• Precinct One residents <br />Dissatisfaction is encountered more often among: <br />• owners of homes valued over $1 million <br />"Mixed" is cited more often by: <br />• Precinct Four residents <br />Discontented City Hall users were asked: <br />Why were you dissatisfied? <br />"No response" or "slow response" are the sources of dissatisfaction: <br />NO RESPONSE .................................... 43% <br />SLOW RESPONSE ................................. 43% <br />NOTHING DONE .................................. 14% <br />There are no statistically significant sub -group differences. <br />City Hall Service Ratings <br />Respondents were instructed: <br />Now, far each of the following characteristics, please <br />rate the Orono City Hall facility or staff as excellent, <br />good, only fair, or poor? <br />Four service characteristics were then read: <br />104 <br />