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10. At all times Contractor agrees to be courteous and helpful <br />towards the residents of the City. Contractor agrees to keep his <br />equipment and trucks in clean and sanitary condition at all time and <br />shall maintain its identity Including toll-free telephone number on <br />all such vehicles. <br />11. All complaints by residents shall be collected by the City and <br />forwarded to the Contractor; Contractor agrees to answer the <br />complaints in a prompt and courteous manner. Contractor will meet <br />with a representative of the City from time to time to review problems <br />and progress of the program. <br />12. Contractor agrees to employ adequate staff and provide proper <br />equipment to adequately perform under the terms of this agreement. <br />Contractor may be temporarily excused from performing under this <br />agreement in cases of extreme and severe weather or acts of God for <br />which Contractor has no control. In such case, Contractor agrees to <br />contact the Public Works Director or the City Administrator <br />immediately and will be expected to provide curbside pick-up the next <br />day, weather permitting. <br />13. Contractor agrees to provide the City with copies of required <br />liability and property damage insurance in amounts determined by the <br />City. The City shall be a named insured on any such policy and notice <br />of cancellation shall be given to the City in the event any such <br />policy is cancelled. <br />14. Should Contractor default under any of the terms or conditions of <br />this agreement, and fail to correct said default within ten days of <br />notice, the City is authorized to hire additional contractors to <br />perform the necessary work and to deduct any monies paid to remedy the <br />default owed Contractor hereunder. <br />15. This contract may be cancelled by the City in event the <br />Contractor breaches its obligations hereunder. <br />16. This agreement contains the entire agreement of the parties and <br />cannot be altered or sunended unless in writing. <br />CITY OP ORONO <br />Date: <br />Its Mayor <br />Its City Clerk <br />Dated: <br />Its: <br />Page 2 of 2