05-13-2024 CC Agenda Packet - Laserfiche WebLink

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Date: May 13, 2024 Item: 8 Presenter: Maggie Jin, Finance Director Section: Consent Agenda Title: IT Position Descriptions and Recruiting 1.Purpose: The purpose of this action is to seek council approval to establish a new Information Technology (IT) Manager position, revise the Information Technology (IT) Technician position and gain approval of the job descriptions and authorize recruitment for the positions. 2.Background: Technology is constantly evolving; the City needs to be able to evolve with and keep operations running continuously and without interruption. The City moved from contracted IT service in 2007 to a part-time IT technician. In 2013, the City hired its first full-time IT technician and currently has been able to retain staff and build upon his knowledge and expertise. Staff have grown from 44 full-time equivalent (FTE) employees in 2010 to 66 FTE in 2022, which includes the absorption of Mound's police force in 2013. Additionally, the City added police service to Spring Park and Minnetonka Beach, public work service to Spring Park, the brush site, Lurton dog park, and the new Public Works building all within the last decade. Locations that the current IT staff travels to occasionally to maintain City operated technology includes: Orono City Hall/Police Station, temporary north Fire station, Public Works building, Hennepin County water patrol station, Mound City Hall, Grandview Middle School, Mound Westonka High School, Lurton Dog Park, Orono Brush site and the South Water Plant building. With the increase in staffing, services and City regulated locations, comes the increase in vehicles, equipment and maintenance needed to operate IT. Furthermore, technology have rapidly advanced over the years. Software licensing and online subscriptions has increased to be aimed more towards digitalizing work and accessibility, going paperless and improving and streamlining processes. Additionally, with more recent events the last few years, the prevalence of body cameras, security cameras at public facilities, like the dog park, and the need for IT security management have increased. The City needs an additional IT personnel to free up time for the current IT personnel to work on projects and bigger picture IT needs, such as upgrading current servers to the cloud, asset management project and more streamlined processes. The current staff has the experience with the City and its needs, however, no downtime to focus on them. Staff is proposing to split out the current IT technician’s position as shown in the two job descriptions attached to this council item. The current IT Technician position was budgeted for full-time at grade 10. To create and revise the manager and technician position, the estimated impact will be roughly $50,000 to the 2024 financials, to be funded by the IT fund. The 2025 budget will include these positions in the IT service line items per department with respect to responsibilities and equipment. AGENDA ITEM 78