Laserfiche WebLink
2 <br />other person of his or her choosing and may present orally or in writing his or her <br />complaint and contentions to the city official in charge of utility billing. This official <br />shall be authorized to order that the customer's service not be discontinued and shall <br />have the authority to make a final determination of the customer's complaint. <br />Requests for delays or waiver of payment will not be entertained; only questions of <br />proper and correct billing will be considered. In the absence of payment of the bill <br />rendered or resort to the hearing procedure provided herein, service will be discontinued <br />at the time specified, but in no event until the charges have been due and unpaid for at <br />least 30 days. <br />When it becomes necessary for the city to discontinue utility service to a customer for <br />nonpayment of bills, service will be reinstated only after all bills for service then due <br />have been paid, and must be in accordance with § 14-78 of this code, as that ordinance <br />may be amended from time to time. <br />(c)Cold Weather Rule. Pursuant to M.S. § 216B.097, as it may be amended from time to <br />time, no service of a residential customer shall be disconnected if the disconnection <br />affects the primary heat source for the residential unit when the disconnection would <br />occur during the period between October 1 and April 30, the customer has declared <br />inability to pay on forms provided by the city, the household income of the customer is at <br />or below 50% of the state median household income as documented by the customer to <br />the city, and the customer’s account is current for the billing period immediately prior to <br />October 1 or the customer has entered into a payment schedule and is reasonably current <br />with payments under the schedule. The City Clerk shall, between August 1 and October <br />30, of each year, notify all residential customers of these provisions. <br />SECTION 2. This ordinance shall become effective immediately upon its <br />passage and publication. <br />ADOPTED this 26 day of February, 2024 by the City Council of the City of <br />Orono, Minnesota. <br />CITY OF ORONO <br />By: ________________________________ <br />Dennis Walsh, Mayor <br />ATTEST: <br />________________________________ <br />Christine Lusian, City Clerk <br />25