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• t <br />CONFLICT RESOLUTION <br />PROGRAM OUTLINE: <br />I. Introduction <br />A. Program Qoal(s) <br />B. WSMC <br />C. Mediation <br />II. Conflict <br />A. Definitions <br />B. Nature of conflict <br />C. Differences V Sameness <br />D. Causes and Interventions <br />E. Positions and Interests <br />III. Methods <br />A. Basic Methods <br />B. Conflict Mode-1 <br />C. Individual Style(s) <br />Thomas • Kilmann <br />IV. Skills and Techniques • Active Listening <br />A. Listening <br />B. Listening Responses <br />C. Practice <br />V. Problem Solving Methods <br />A. Strategies . . <br />B. Problem Solving Model <br />C. Practic'’ <br />VI. Situational Application <br />A. Team Assignments <br />B. Practice <br />Case studies applicable to job situation <br />C. Critique / Feedback <br />VI. Summary <br />A. Review <br />B. Question and Answer <br />C. Critique and Evaluation