07-25-1994 Council Packet - Laserfiche WebLink

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WEST SUBURBAN MEDIATIOIN L 1011 First Street South, Suite 200, Hopkins, MN 55343 (612) 933-0005 Fax: (612) 933-8455 July 22.1994 Mayor aad City (^uacil City of Oroao 2750 Kelley Parkvay Oroao, MN 55323 Dear Mayor and City (Council. As community mediaUon programs are often asked to prcscnl traming area of conflict resolution, our Center is nov prepared to offer training, prefer^ly for a four hour Ume period. The ouUine is attached. There is a charge for the training. The program begins by introducing the group to the concept of alternative dispute resolution techniques and processes, particularly mediation. There is time devoted to definiUons and to the nature of conflict and the intervenUons that have been proven to be effective. We examine tvo very specific skills that are especially helpful--Active Listening and Problem Solving Methods Our program consists of approximately 25% lecture. 30% discussion and 40% practice and feedback. The remainder of the Ume is allotted for breaks and a few miscellaneous minutes spent on handing out materials, giving instrucuons. etc. As you can see from the time allocation, our emphasis is on participation and skill pracuce. For ciUes. the case studies are aU designed to be as realisUc as possible. The subjects range from neighbor disputes over such issues as Fences height. locaUon and appearance; Noise: irritating but not an ordinance violation; Business, houreof operation. lighUng. traffic, etc. for city staff The practice sessions have all been designed to allow the participants to explore these techniques in non-threatening situaUons where feedback from peers and from the trainers enhance and reinforce the learning experience. The trainers are two of our experienced mediators. Tom Phillips, owner. Personnel Systems and Ernie Petersen. Division Head. Inspectional Services. City of St. Louis Pv^ groups, we have trainers who will be offering similar material but adapting the exercises to the types of problems the participants would customarUy We believe our program on conflict resoluuon can provide a working knowledge of problem solving techniques that you will find most u^ful and applicable to your everyday affairs, both at work and in other ’conflict situaL,.4.s. If you are interested in more information, please give us a call. Executive Director JUL 2 5 1994 CITY OF ORONO