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Mediacom <br />COl IWCIL MEETING <br />NOV 2 2 1999 <br />N^cduKom LLt,. y UHOlMU <br />1504 2nd Street S.E. -"lone: 50r> 8 Ji-J >5o <br />Waseca. MN 56093 = \.X: '5C" 835-4 V, <br />November 16,1999 • J <br />•h' 1 S I9Q0 <br />Citv of Orono <br />Mayor Gabriel Jabbour <br />PO Box 66 <br />Cry stal Bay, MN 55323*0066 <br />••* ^ <br />• • s3 <br />Dear Mayor Gabriel Jabbour and City Council Members, <br />We are writing to inform you that the sale ofTriax to Mediacom is now complete. The <br />change is an exciting one for us as we begin our reinvestment in your cable system, assuring <br />that we will be in a position to succeed in a grow ing competitive market. The transition to <br />the Mediacom operation has been occurring for several months, and the change should be a <br />smooth one for our customers. A full rollout of the Mediacom identity will begin soon as we <br />convert some of our internal operations that will position us to continue our customer <br />serx ’icc improvements. <br />An immediate personnel change has occurred in the management of our Metro systems. <br />Mr. Rick Finch will no longer be serving as Mediacom*s Manager of the Metro Area. We <br />wish Mr.Finch continued success as his career in this industry' takes another step forward. <br />We are currently working to identify a replacement and keep our commitment to providing <br />strong and effective management as our Metro area properties are upgraded and new <br />serv ices are introduced. Until the new candidate is selected, please feel free to contact Tom <br />Bordwell, Manager of Government Rela.'ions, at 440-9680 with any concerns or questions <br />vou mav have. <br />Mediacom is very much committed to completing our rebuild plans for your community, <br />and equaliy excited about continuing the process this operation has made in the area of <br />customer service. Our employees and management are eager to prove and demonstrate the <br />pride we have in delivering the highest level of service to our customers to be successful now <br />and in the future. <br />Thank you, and please feel free to call us with your questions and concerns. <br />Ric Hanson <br />Director of Operations <br />Mediacom <br />Tom Bordwell <br />Manager of Government Relations <br />Mediacom <br />_J