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\ 'it- <br />%* <br />n' <br />/mportant facts about COVERALL services <br />Insurance <br />COVERALL franchise owners are insured with t $2,000,000 liability coverage as <br />well as a $100,000 janitorial bond. <br />Training <br />COVERALL requires all franchise owners to use the same cleaning methods that <br />have lead to our growth and success. <br />To accomplish the consistency, franchise owners complete an intensive training <br />program during which they master the latest cleaning techniques using <br />state-of-the-art products and equipment. <br />Quality Control <br />Our Quality Assurance Department will perform periodic daytime inspections of <br />your workplace. This practice helps maintain COVERALL'S high standards and <br />encourages feedback from our customers. <br />■ Cleaning Schedules <br />All cleaning operations are generally performed after business hours and OA <br />weekends. However, we can also accommodate your daytime cleaning needs. <br />All initial or special cleanings are arranged to meet your scheduling <br />requirements. <br />■ Communications <br />Phone Support: We work when you work • so we'll be available when you need <br />us. Our COVERALL regional offices can assist you with any cleaning matters dur­ <br />ing regular business hours. <br />Paging System: Our franchise owners are accessible 24 hours a day via their <br />beepers. This tool assures rapid response both in emergency situations or <br />simply to make a special request. <br />Log Books: You can also communicate questions or comments to your <br />franchise owner via our log book. The owner checks the log book daily, and sign;, <br />it after each cleaning. <br />■afii <br />i