03-22-2004 Council Packet - Laserfiche WebLink

Home Browse Search

V The Problem: Lack of Professionalism in Commercial Cleaning Recurring problems in this industry include 1. Inconsistent service and untrained workers. 2. No supervision to ensure quality. 3. No contact person lor service requests. 4. Lack of management concern for customer satisfaction. 5. Account cancellations due to poor quality of labor. r*he Solution: The COVERALL Concept COVERALL has created a concept where hinhiy trained personnel, quality cleaning methods and dependable work schedules come together to form a successful commercial cleaning program that works. The COVERALL Resources COVERALL has invested in a comprehensive training program and an extensive support system. We have developed quality control systems, customer relation services and billing and collection services. We have provided volume purchasing power, discounted insurance coverage and a state-of-the-art equipment package. Commercial Cleaning Professionals Our franchise owners recognized the need for our resources, and they invested in their own commercial cleaning franchises. They wanted to learn the latest cleaning techniques, proper equipment usage and effective customer relations sk iis These self-motivated individua's are true cleaning professiona's The Growing Move to COVERALL Commercial Cleaning More than 7,000 industrious men and women have become COVERALL franchise owners. Together, they provide the highest quality commercial cleaning services to our ever 35,OOOcustomei ’ accounts. Small and large office bui dings, industrial complexes, medical facilities, oanks, department stores and corporate headquarters are among the many accounts we serve Their size ranges from just 1.000 to over one million square feet. Yet. they a'l possess one comnnon recuirement that COVERALL consistently prov des - the beet quality cleaning aervlee at the moat reasonable price. 1 4