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11 <br /> <br />• The Public Works UB specialist had discovered approximately 25 properties that were not being billed <br />properly and has fixed those with the help of Public Works. In addition, in 2021 the UB specialist reduced <br />the number of returned UB bills by reaching out to owners, renters and other contacts to update records. <br />• All paper septic reports have been scanned into Laserfiche, we normally bill approximately 1200 <br />accounts and there were approximately 1000 converted to electronic; making searches more efficient. <br />Septic letters and reminders are once again being sent out to residents. <br />• Added new envelop folder/stuffer in 2021. This has helped immensely with speeding up the amount <br />of time spent stuffing and folding UB bills and other communications to be delivered. <br />• Full UB bills were implemented in 2021. Full sheet bills offer more opportunities to communicate <br />with Orono residents and offer them more detailed information about their bills. Residents seem to be <br />adapting well to the new format. <br />• Check 21 was implemented for Utility Payments increasing the efficiency of applying payments to <br />accounts while reducing the number of trips to the bank to deposit payments. <br />• The city has updated approximately 400 meters this year. Due to the new installation of meters the <br />UB Specialist is able to catch high reads and dead meters. By catching the high reads, we are able to <br />communicate it to the residents earlier so they can resolve the issue and stop leaks earlier. <br /> <br />4.07. Information and Communications Systems. The Information Systems Department provides <br />information technology services for most functions of the City. The key IT accomplishment of the year <br />was instituting the data management system for the Police body camera program <br />