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1 <br /> 1 <br /> MINNESOTA PUBLIC UTILITIES COMMISSION <br /> COMPLAINT HANDLING PROCEDURES FOR <br /> HIGH-VOLTAGE TRANSMISSION LINES <br /> A. Purpose 1 <br /> To establish a uniform and timely method of reporting complaints received by the Permittees <br /> concerning Permit conditions for site preparation, construction, cleanup and restoration, <br /> operation and resolution of such complaints. <br /> B. Scope I <br /> This document describes complaint reporting procedureN quency. <br /> C. Applicability <br /> The procedures shall be used for all complaints rec,: ved tty the Permittees and all complaints <br /> received by the Commission under Minnespta Rule 7829.1500 or 7829.1700 relevant to this <br /> Permit. vt4 <br /> D. Definitions <br /> Complaint: A verbal or riff „►t''presented , the Permittees by a person expressing 1 <br /> dissatisfaction or concern i gar. _ site preparatio -.cleanup orestoration or other route and <br /> associated facilities .� i' •ndit*Ons. Comp is do not include requests, inquiries, questions <br /> 1 or general comments. <br /> Substantial Comp i„ t •-written co` plaint d eging a violation of a specific Route Permit <br /> condition that, if subs.,4 ` iated, could r It in P it modification or suspension pursuant to the <br /> applicable regulatio <br /> Unresolved Complaint: A complaint which, despite the good faith efforts of the Permittees and 1 <br /> a person(s), remains to both or one of the parties unresolved or unsatisfactorily resolved. <br /> Person: An individual,partnership,joint venture,private or public corporation, association, 1 <br /> firm,public service company, cooperative,political subdivision,municipal corporation, <br /> government agency,public utility district, or any other entity,public or private,however <br /> organized. ' <br /> 1 <br /> Page l of 3 <br /> I <br />