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I <br /> I <br /> MINNESOTA PUBLIC UTILITIES COMMISSION <br /> COMPLAINT HANDLING PROCEDURES FOR I HIGH-VOLTAGE TRANSMISSION LINES <br /> A. Purpose I <br /> To establish a uniform and timely method of reporting complaints received by the Permittees I concerning Permit conditions for site preparation, construction, cleanup and restoration, <br /> operation and resolution of such complaints. <br /> B. Scope I <br /> This document describes complaint reporting procedures que y. <br /> I <br /> C. Applicability <br /> The procedures shall be used for all compla ved the Permittees and all complaints I <br /> received by the Commission under Mi to 7829.1500 or 7829.1700 relevant to this <br /> Permit. I <br /> D. Definitions =' <br /> Complaint: A verbal or riff-, st`;_ :N. resent the Permittees by a person expressingpp I <br /> dissatisfaction or concern-gard _ site preparatio cleanup estoration or other route and <br /> associated facilities m.- . •nditi ns. Comp is de. •t ude requests, inquiries, questions <br /> or general comm-t=s. I <br /> Substantial . + +r. int written co +plaint egi g a violation of a specific Route Permit <br /> condition that, i s ='fated, could r- It in P 1 it modification or suspension pursuant to theI <br /> applicable regulatio <br /> Unresolved Complaint: A complaint which,despite the good faith efforts of the Permittees and <br /> I <br /> a person(s),remains to both or one of the parties unresolved or unsatisfactorily resolved. <br /> Person: An individual,partnership,joint venture, private or public corporation, association, <br /> firm,public service company,cooperative,political subdivision,municipal corporation, <br /> government agency,public utility district, or any other entity,public or private,however <br /> organized. <br /> I <br /> I <br /> I <br /> Page 1 of 3 I <br />