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<br /> <br /> Content – Can be broad or specific, a basic outline explaining the message, files, images, etc. <br />should be provided with the CivicPlus Communications Form. If there is a strong preference for <br />placement of the communication please indicate on the form. <br /> Frequency – This will be established on the CivicPlus Form. We will have an option for the <br />requester to select the frequency of their communication. We may opt to repost more than <br />requested. <br />Bi-Weekly Administrative Meeting: <br />Staff – CA, Clerk, MA, MSSR, & PWUBS <br /> Discussion will include ongoing, current and upcoming communications. Updates will be <br />given as to status of those communications. <br /> Calendar will be discussed and reviewed for changes needed. <br /> If we have a social media software program to assist it will be updated and reviewed during <br />meeting. <br /> Other Administrative department discussion will still take place at these meetings. <br />Monthly <br /> Communications planning will take place at the leadership team meeting immediately <br />following the Utility Billing mailings. To improve on communications in conjunction with <br />moving to a monthly utility bill, a transition to paper bills is also being reviewed as an <br />avenue to place a flyer in each bill that will provide information on general services and <br />upcoming projects and events in a more timely and frequent way. Further analysis is being <br />conducted to understand costs related to adding this capability potentially including a <br />reduction of the number of newsletters or the size of the newsletter. <br />Summary <br /> Overall, a formalized process will bridge the gaps seen previously on some communications and <br />place responsibility on certain employees. This will further add to our capabilities and streamline our <br />somewhat clunky process and improve direct resident communication. <br />