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The City of Orono is an Equal Opportunity Employer <br /> Foster healthy working relationships between Council, staff, the public, and other <br />community and consulting partners. <br /> Conducts performance evaluations of each sergeant and other personnel directly <br />subordinate. <br /> Makes recommendations for hiring, promotions, transfers, demotions or specialized <br />training. <br /> Represents the City at public meetings or gatherings and presents a positive and <br />professional image. <br /> Develops long and short -range objectives consistent with the mission and goals of the <br />organization. <br /> Develops policies and procedures which ensure the most effective and efficient <br />achievement of organizational objectives utilizing management information and other <br />available resources. <br /> Provides, and sets the example for, excellent customer service. <br /> Develop and recommend departmental policies and procedures for effective operation of <br />the City and ensure council actions are implemented. <br /> Plan, coordinate and review the activities of the city including supervision of staff. <br /> Investigate citizen complaints and respond to citizen requests and issues. <br /> <br />Required Knowledge, Skills and Abilities <br />Knowledge: <br /> Administration and Management — Knowledge of business and management principles <br />involved in strategic planning, resource allocation, human resources modeling, leadership <br />technique, production methods, and coordination of people and resources. <br /> Personnel and Human Resources — Knowledge of principles and procedures for <br />personnel recruitment, selection, training, compensation and benefits, labor relation s and <br />negotiation, and personnel information systems. <br /> Customer and Personal Service — Knowledge of principles and processes for providing <br />customer and personal services. This includes customer needs assessment, meeting <br />quality standards for services, and evaluation of customer satisfaction. <br /> English Language — Knowledge of the structure and content of the English language <br />including the meaning and spelling of words, rules of composition, and grammar. <br /> Law and Government — Knowledge of laws, legal codes, co urt procedures, precedents, <br />government regulations, executive orders, agency rules, and the democratic political <br />process. <br /> <br />Skills: <br /> Judgment and Decision Making — Consider the relative costs and benefits of potential <br />actions to choose the most appropriate one. <br /> Complex Problem Solving — Identify complex problems and reviewing related <br />information to develop and evaluate options and implement solutions. <br /> Critical Thinking — Use logic and reasoning to identify the strengths and weaknesses of <br />alternative solutions, conclusions or approaches to problems. <br /> Speaking — Talk to others to convey information effectively in large and small group <br />setting. <br /> Coordination — Adjust actions in relation to others' actions. <br />