01-11-2021 Council Packet - Laserfiche WebLink

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The City of Orono is an Equal Opportunity Employer • Foster healthy working relationships between Council, staff, the public, and other community and consulting partners. • Conducts performance evaluations of each sergeant and other personnel directly subordinate for all department heads bi-annually. Presents high-level update to council/mayor annually. Ensures all department heads have bi-annual reviews with all direct reports and development plans based on reviews. • Makes recommendations for hiring, promotions, transfers, demotions or specialized training. • Represents the City at public meetings or gatherings and presents a positive and professional image. • Develops long and short-range objectives consistent with the mission and goals of the organization. This will be presented to the council/mayor annual with bi-annual updates on progress. • Develops policies and procedures which ensure the most effective and efficient achievement of organizational objectives utilizing management information and other available resources. • Provides, and sets the example for, excellent customer service. • Develop and recommend departmental policies and procedures for effective operation of the City and ensure council actions are implemented. • Plan, coordinate and review the activities of the city including supervision of staff. • Investigate citizen complaints and respond to citizen requests and issues. Required Knowledge, Skills and Abilities Knowledge: • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. • Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. Skills: • Judgment and Decision Making — Consider the relative costs and benefits of potential actions to choose the most appropriate one. • Complex Problem Solving — Identify complex problems and reviewing related information to develop and evaluate options and implement solutions. • Critical Thinking — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Speaking — Talk to others to convey information effectively in large and small group