05-11-2020 Council Packet - Laserfiche WebLink

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The City of Orono is an Equal Opportunity Employer • Maintains Public Works asset management and workflow tracking database. • Handle cash receipts from customers. • Provides operational support, including filing, maintaining calendars, correspondence, report preparation, data entry, word processing, database design and administration, website administration, and completion of special projects. • Types reports, forms, invoices, specifications, tabulations, legal documents, resolutions, and other materials; composes and types routine correspondence • Acts as secretary for one or more boards/commissions/or committees, typing and distributing agenda, and forwarding copies of pertinent documents to board/commission/or committee members. • Compiles and summarizes data, checking against records to ensure completeness and accuracy. • Assists in the response to data requests as required under MN Data Practice regulations. • Maintain records according to the MN Records Retention schedule and the City’s adopted policies. • Performs other related duties as assigned or as the situation dictates within the scope of this position. • Responsible for maintaining and updating the City’s utility billing database, including: creating and updating customer account records, respond to billing inquires, reconcile customer accounts, coordinate the transfer of utility services for change in property ownership, schedule meter readings as needed, process billing statements, process payments on utility accounts, reconcile utility billing register and prepare quarterly journal entries. • Assist in preparing year-end audit work papers, and participate in the City’s annual audit, including: reconciliation of year-end utility billing receivables. Required Knowledge, Skills and Abilities Knowledge: • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Mathematics — Knowledge of arithmetic, algebra, statistics, and their applications. • Computers and Electronics — Knowledge of electronic equipment, and computer hardware and software, including applications and programming. Skills: • Active Listening — Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Speaking — Talk to others to convey information effectively. • Service Orientation — Look for ways to help people. • Reading Comprehension — Understand written sentences and paragraphs in work related