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iWorY <br />sales@iworq.com <br />(888) 655-1259 <br />3. GUIDELINES <br />3.1 Getting started <br />iWorQ will assign an account manager to your account to begin the setup and training process upon <br />contract signature. <br />Send the signed service agreement to iWorQ Systems: <br />Email: sales@iworq.com <br />Fax: 1 (866) 379-3243 <br />Mailing address: Physical address: <br />PO Box 3784 1125 W. 400. N. Suite 102 <br />Logan, UT 84323 Logan, UT 84321 <br />3.2 Billing information <br />iWorQ will invoice Customer on an annual basis. Customer reserves the right to cancel service at any <br />time by providing iWorQ a 30 -day written notice. <br />3.3 Data conversion <br />As part of the project set up, iWorQ provides a data conversion service. This service consists of <br />importing data, sent by the Customer, in an electronic (relational database) format. iWorQ provides <br />contact information and an upload site were the electronic data can be sent. Additional costs apply for <br />data that does not meet the criteria listed above. <br />4. SERVICES and SUPPORT <br />4.1 Data ownership <br />All customer data remains the property of the customer. Customer can request data electronically or <br />on disk, upon cancellation of Service Agreement. <br />4.2 FREE training <br />iWorQ provides FREE training and support. iWorQ provides webinars, phone support, written <br />manuals, web videos, documentation and help files. Training is available to any Customer with a <br />login. <br />4.3 FREE updates <br />All updates, bug fixes, and upgrades are FREE to the Customer. iWorQ is a web -based application. <br />Customer only needs to login to get any updates to the applications. <br />