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With citizenserve° cloud computing you have access to fast, secure, leading edge technologies at a low <br />cost. The citizenserve cloud was initially launched in 2002, and currently has processed over a billion <br />transactions. Over the last 13 years the citizenserve cloud has had no data loss, no security breaches, <br />and has maintained 99.9% system uptime. <br />As citizens' expectations for online services continue to grow, state and local agencies are pressured to <br />provide online services without a significant increase to their budget or IT staff. With the citizenserve <br />cloud, get your constituents' online services up and running quickly while providing and easy-to-use <br />solution for your staff. <br />E -Government Statistics <br />Percentage of municipalities that offer online license application and renewal: <br />--I 78% <br />Percentage of municipalities that offer online permit application: <br />67% <br />Percentage of municipalities that report an increase in customer service as a result of their <br />online service offerings: <br />86% <br />Percentage of municipalities that report saving money as a result of their online service offerings: <br />�643% <br />Percentage of municipalities that report lack of IT staff as a harrier to providing online services: <br />46 <br />Source: Norris, D., & Reddick, C. (2011). The Becfronrc Govemnaeni Surrey. Wishingion, DC: International <br />ChylCounty M.anagementAssociaton. <br />31 Page <br />citioenserve ) <br />