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Orono City Council <br /> Work Session Minutes <br />Monday, January 28, 2019 <br />Council Chambers 6:00 p.m. <br /> <br /> <br />PRESENT: Mayor Dennis Walsh, Council Members Richard F. Crosby II, and Matt <br />Johnson. Representing staff were City Administrator Dustin Rief and City Clerk Anna <br />Carlson. <br /> <br />Guest: LMCD Representative, Mark Kroll <br /> <br /> <br />Meeting Start Time: 5:54 p.m. <br /> <br />1. LMCD Representative Mark Kroll – Update – (Added to meeting) <br /> <br />LMCD Representative Mark Kroll gave a brief update of the LMCD happenings. There <br />was some discussion regarding milfoil harvesters, the safety of them and other issues that <br />surround the purpose for them. Kroll noted that Orono will have a one-year reprieve <br />from the milfoil harvesters. <br /> <br />2. 2019 Mission, Vision & Strategic Values <br /> <br />City Administrator Dustin Rief presented the item beginning with the Mission statement. <br />Rief mentioned that the relevance of this item is to make sure that each department is <br />meeting the mission and vision of the Council while staying in line with the long-term <br />strategic values. <br /> <br />Mayor Dennis Walsh mentioned that best practices is the main theme for our mission <br />statement. Maintaining and updating any and all best practices for our City’s technology, <br />all infrastructure, human resources, city code, code enforcement, parks and other areas of <br />the city. The City should be an example of best practices for all things; old and new. <br /> <br />Council Member Matt Johnson mentioned maintaining a high level of customer service is <br />an important part of our Mission. Johnson noted that customer service standards at city <br />hall has changed significantly over the past year and he would like to see the city keep <br />making those improvement for the citizens. <br /> <br />Walsh noted that searching for best practices in an ever changing environment should be <br />an ongoing goal for the City. Walsh mentioned that empowering staff to have flexibility <br />by making improvements to the code has helped facilitate the wants and needs of the <br />citizens. <br /> <br />Council Member Richard F. Crosby II noted that one aspect for achieving high level <br />customer service by focusing on getting back to serving the customers because it helps <br />staff to implement positive customer experiences, which is one of the goals of the <br />council. <br />