04-22-2019 Council Packet - Laserfiche WebLink

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Page | 9 E. Publicity, Promotion and Education 1. The contractor shall work with the City to publish the yearly calendars including alternate collection days. Holidays refer to any of the following: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and any other holidays mutually agreed to by the City and the contractor. When the scheduled collection day falls on a holiday, collection for that day will be collected one day later, excluding Sundays. 2. The City shall prepare and distribute recycling information to residents each year which may include articles in the city newsletter and/or recycling instructions on its website. The contractor shall conduct its own promotions and public education to increase participation and improve compliance with resident preparation instructions. At a minimum, this shall include distribution of resident education tags to be left by curbside collection crews if any non-targeted material is rejected and left at the curb. The contractor shall provide a draft of any public education literature for approval by the City, preferably at least one (1) month before printing and distribution of any such literature. F. Monthly Reporting – The contractor will report monthly the number of curbside recycling “stops” (i.e., number of households with recyclables set out at the curb) per collection and the weights in tons of recyclable materials. Recyclable materials will be reported in type of commodity with corresponding weight. The report will be available to the city within 15 days of the end of each month. If a material is not weighed separately when it is delivered to processing, the City must approve the procedure used by the contractor to determine the percentage of each type of recyclable material in relation to the total material collected. To substantiate the accuracy of the contractor’s procedure, the City may, at its discretion and at no additional cost to the City, require the contractor to separate weigh each material. The contractor must report the amount and type of recyclable material and where the material is delivered for recycling. MN Statutes 115A.553 requires counties to ensure that materials are taken to markets for sales or recycling processing centers. Brokers or recyclable processors receiving material from these curbside programs must be in compliance with the state and local government permit and licensing laws. The contractor must report to the City, on a monthly basis, the average price per ton received from the sale of recyclables. Each monthly report on gross revenues must be provided to the City no later than 30 days after the end of each month. G. Administration and Customer Service 1. The contractor shall maintain sufficient personnel and equipment to fulfill the requirements and specifications of the services described in this RFP. The contractor will provide a Route Supervisor to oversee the recycling route drivers servicing the City. The Route Supervisor will be available to address customer concerns each day. The Route Supervisor and all collection vehicles must be equipped with 2-way communication devices. 2. The contractor shall have on duty Monday through Friday from 7:00 am to 5:00 pm a dispatch customer service representative to receive customer calls and route issues. The contractor shall provide a 24-hour answering service line or device to receive customer calls. 3. Contractor’s personnel will be trained both in program operations and in customer service and insure that all personnel maintain a positive attitude with the public and in the work place and shall: a. Conduct themselves at all times in a courteous manner and use no abusive or foul language.