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SECTION 904 <br /> SALES AND SERVICE COUNTERS <br /> 904.1 General. <br /> Accessible sales and service counters and windows shall comply with Section 904 as applicable. <br /> Exception: Drive up only sales or service counters and windows are not required to comply with <br /> Section 904. <br /> 904.2 Approach. <br /> All portions of counters required to be accessible shall be located where transactions or services are <br /> customarily provided and be adjacent to a walking surface complying with Section 403. <br /> 904.3 Sales and service counters. <br /> Sales and service counters shall comply with Section 904.3.1 or 904.3.2. The accessible portion of <br /> the countertop shall extend the same depth as the sales and service countertop. <br /> 904.3.1 Parallel approach. <br /> A portion of the counter surface 36 inches (915 mm) minimum in length and 36 inches (915 mm) <br /> maximum in height above the floor shall be provided. Where the counter surface is less than 36 <br /> inches (915 mm) in length, the entire counter surface shall be 36 inches (915 mm) maximum in <br /> height above the floor. A clear floor space complying with Section 305, positioned for a parallel <br /> approach adjacent to the accessible counter, shall be provided. <br /> 904.3.2 Forward approach. <br /> A portion of the counter surface 30 inches (760 mm) minimum in length and 36 inches (915 mm) <br /> maximum in height above the floor shall be provided. A clear floor space complying with Section <br /> 305, positioned for a forward approach to the accessible counter, shall be provided. Knee and <br /> toe clearance complying with Section 306 shall be provided under the accessible counter. <br />