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Customer Service survey <br />Exhibit A <br />The graphs developed by Survey Monkey are attached, but <br />L <br />in summary: <br />Q1 29/ 41 (70%) rated the quality of customer service <br />Somewhat positive to Very Positive, and 6/41 (14.6%) as <br />somewhat negative and very negative. <br />Overall, how would you rate the quality of <br />your customer service experience when <br />contacting the City of Orono? <br />u <br />ng�r <br />wqa.�,~, ■ <br />aa��m1 <br />� �'n pcareYc <br />- n.ctar <br />ac„�..w,aeq.me <br />v9 n <br />_lnaripreaae eyecey7 <br />Q2 Why did you contact us? Most people that contacted the city (26/39 66%) had a question. The <br />Show Benchmark _ C.—rim=e E„pan _ other responses: <br />I had a <br />question or <br />... <br />had a - <br />general.. <br />wanted to <br />m ■ <br />make s forma.. <br />re"I a <br />p u b l is heari,.. <br />Other (plea- <br />specify) <br />Ple <br />specify)fy) <br />d% 1a% 2g% 3g% ail% 50% 6g% 70% 30% 9D% 1iD% <br />An- Chokes Responses <br />I had a question or needed a Permit (building, sign, zoning) 7077% <br />1 had aquestion or needed a License (Dog. Liquor, Massage, Peddler) MMI C <br />I had a question or needed a Land use permit (Variance, Conditionaluse, suiddivivon) 15.38% <br />1 had a general question 15.36% 4 <br />I wanted to m ake a formal complaint T.60% _ <br />I received a public hearing post card and I had a question 0.00% <br />Dther(Please specify( Responses 3077% <br />T(rtal <br />• All types of contact as I am an active <br />citizen. <br />• Lift station alarm on Casco point <br />• give my opinion on fire coverage <br />• RFP for prosecution services <br />• Coordination regarding CSAH-6 / Old <br />Crystal Bay Road safety <br />• peer-to-peer interaction with City <br />Manager, Chief of Police. Attended OPD's <br />discussion on Bias and general update. <br />Attended Police Commission <br />• to install a NO Turn Around sign <br />• Received public hearing notice and <br />wanted to convey my opposition <br />• event permit <br />• I needed to retrieve homestead records <br />for Hennepin County to begin taking over <br />the administration of homesteads. <br />Why did you contact us? <br />Answered: 26 Skipped: 1 <br />hada <br />d a <br />question <br />I had a <br />question ar.. <br />I had a <br />question or <br />... <br />had a - <br />general.. <br />wanted to <br />m ■ <br />make s forma.. <br />re"I a <br />p u b l is heari,.. <br />Other (plea- <br />specify) <br />Ple <br />specify)fy) <br />d% 1a% 2g% 3g% ail% 50% 6g% 70% 30% 9D% 1iD% <br />An- Chokes Responses <br />I had a question or needed a Permit (building, sign, zoning) 7077% <br />1 had aquestion or needed a License (Dog. Liquor, Massage, Peddler) MMI C <br />I had a question or needed a Land use permit (Variance, Conditionaluse, suiddivivon) 15.38% <br />1 had a general question 15.36% 4 <br />I wanted to m ake a formal complaint T.60% _ <br />I received a public hearing post card and I had a question 0.00% <br />Dther(Please specify( Responses 3077% <br />T(rtal <br />• All types of contact as I am an active <br />citizen. <br />• Lift station alarm on Casco point <br />• give my opinion on fire coverage <br />• RFP for prosecution services <br />• Coordination regarding CSAH-6 / Old <br />Crystal Bay Road safety <br />• peer-to-peer interaction with City <br />Manager, Chief of Police. Attended OPD's <br />discussion on Bias and general update. <br />Attended Police Commission <br />• to install a NO Turn Around sign <br />• Received public hearing notice and <br />wanted to convey my opposition <br />• event permit <br />• I needed to retrieve homestead records <br />for Hennepin County to begin taking over <br />the administration of homesteads. <br />