Photos/correspondence from homeowner re: problems with bldg/bldr

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Julie M.Wilson Lake Minnetonka Woods Fair,Isaac and Company,Inc. 3704 Livingston Ave 4295 Lexington Ave N Orono,MN 55391 St.Paul,MN 55126 (952)471-3631 (651)486-1849 Thursday,May 17,2001 Eagle Crest Northwest,Inc. P.O.Box 47333 Minneapolis,MN 55446 (763)553-2726 To whomever it may concern: I am writing with a request. I feel that there is an unacceptable level of lack of communicarion on your part,when concerning your role as a builder. Prior to now,I have had a minimum of my phone calls returned by you,and I can't remember a time when you called in response to a problem to let me know the status of the solution. I have received written communications concerning issues within and surrounding my townhome on only a few occasions(i.e.,supporting beams in the garage,ice dams). I have asked repeatedly that you call and keep me informed when there exists an unfixed problem,and Bill Gleason even told me that improving communications between you,the builder,and me,the homeowner,was a priority for you as a company. I feel I have been patient and reasonable in waiting for your compliance,but to no avail. I am now forced to take this a step further. Carrying forward,I would appreciate written communication concerning existing and future issues and/or problems,detailed as such: a) Explanarion of the problem; b) What you are doing to fmd a solution to the problem(i.e.,hiring an inspector); c) What the solution is/will be to the problem,including i) Who will fix it, ii) What the fix is/will be, iii) When the fix will occur, iv) Where,specifically,the fix will occur, v) How the fix will be done, vi) Why the proposed solution will fix the problem. Also,I would appreciate a second letter after the problem has been fixed,a receipt,if you will,detailing that the case is closed or,in the case that the actual solurion differed from that proposed in your written communicarion,that there was a change of plans and what that change was. I hope you will agree that my request is that of a sirnple business standard. If I were to hire out any of the work you have done in the past and will continue to do,I would receive such communication automatically. Simply because it is warranty work does not warrant lowering the benchmark for how the customer is treated. In the same breath,I will show you the same respect and provide you with written communication when a problem occurs. I hope this will help to improve the current relationship between builder and homeowner. There are a few issues that both parties are aware of and that are still outstanding. I would appreciate the above requested written communication to begin with these issues. The following are from a letter to you dated May 1,2001: 1) Water leak in basement:I have an appointment for Jerry to come out on Monday,June 4,but that is the extent of my lmowledge concerning the circumstance. 2) Depression in my driveway 3) Window well fills with water I have included the letter again for your ease of reference. I am sorry that is has come to such formality,but I feel it is my only option in this last resort to try and work with you instead of against you. Thank you for your time. Sincerely, Julie M.Wilson Inc: letter dated May 1,2001 CC: Minnesota Department of Commerce Matt Siggerud,Minnesota Valley Realty