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Julie M.Wilson
<br /> Lake Minnetonka Woods Fair,Isaac and Company,Inc.
<br /> 3704 Livingston Ave 4295 Lexington Ave N
<br /> Orono,NIN 55391 St.Paul,MN 55126
<br /> � (952)471-3631
<br /> (651)486-1849
<br /> Thursday,July 19,2001
<br /> Charlie Durenberger
<br /> Building Contractor Investigarion Supervisor
<br /> Minnesota Department of Commerce
<br /> 857`�Place East
<br /> Suite 500
<br /> Saint Paul,MN 55101
<br /> (651)297-7044
<br /> To Mr.Durenberger:
<br /> I am writing to you with concems surrounding the behavior/activity of the builder of my townhome,specifically
<br /> Eagle Crest Northwest,over the past year. My piupose is twofold: 1)to bring to your attention such delinquency as
<br /> I have experienced on the part of Eagle Crest Northwest in hopes that your authority might prevent them from
<br /> treating future homeowners in the same manner;and 2)to make you aware of one particular on-going problem,a
<br /> problem for which Eagle Crest's current solution concerns me for the future. My neighbor,Cale Ramaker,who is
<br /> having the same problems as I am, spoke with you earlier in the month. Per your instructions via him,I will be as
<br /> detailed as possible concerning the problems. What is not noted in this letter should be menrioned in the prior letters
<br /> to Eagle Crest and pichues I have included for your informarion.
<br /> On the first issue,let me note that from day 1 there have been significant problems. The day of my closing(July
<br /> 27,2000),I returned to my new home to fmd the main entrance blocked off by the city due to the fact the home oniy
<br /> passed final inspection pending me not using the main entrance. Apparently,a deck footing had been forgotten, and
<br /> therefore the deck and stairs that lead to the main entrance were not safe to walk on unril the missing footing was
<br /> placed in the ground. T'hat same day,I found a water leak in the basement,and within the fust week,another one on
<br /> the top floor. Following that,there were several gas l�aks am�ag a wide array of problems I would consider to be
<br /> serious. I have included the more recent letters I have sent to Eagle Crest Northwest and pictures taken concerning
<br /> problems in and around my home. Granted all new homes have quirks to work out,but the sheer quanrity and
<br /> severity of these problems are a cause for concern,especially when considering I am certainly not alone in these
<br /> difficulties within my new townhome community.
<br /> Complicating the multitude of problems is Eagle Crest's negligence in returning phone calls and inforniing the
<br /> homeowner concerning work that has been or will be completed on the house. I have called Eagle Crest concerning
<br /> minor to major issues at least 50 times,with return phone calls from them 5 times at the most. When I call them to
<br /> follow up on a phone message or phone call,they're response is consistently,"I'll look into it and get back to you."
<br /> Not once has he ever gotten back to me. This unacceptable treatment prompted a letter written on May 17,2001
<br /> from me to Eagle Crest that requested written communication going forward. I received nothing from Eagle Crest in
<br /> response to this letter.
<br /> More importantly,though, is the second purpose of this letter: to bring to your attention a particular problem and
<br /> the corresponding questionable process to fix this problem. Namely,beginning on Apri122,2001,I noticed that
<br /> water had leaked into the basement,causing the exterior wall and carpet adjacent to the wall to be soaking wet. I
<br /> called Eagle Crest that day,and as it was a Sunday,left a message on their machine. Eric,a customer service
<br /> representarive of sorts for Eagle Crest,visited the site of the leak on Monday,Apri123,2001.At that time,I pointed
<br /> out that the caipet was wet adjacent to the exterior wall,the carpet pad sahuated,and the exterior wall exhibited
<br /> severai areas of wet markings. Eric said he would get back to me.
<br /> By Thursday,April 26,2001,I had not heard from Eric nor anyone else at Eagle Crest,and more water had
<br /> leaked into the house and carpet, despite my efforts to sop up the water with towels. I called Eagle CrPst this day
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