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Frequently Asked Questions What is code enforcement? The Orono City Council has established goals and expectations for the general health, safety, welfare, and aesthetic standard of the community. These expectations are adopted as law in the City Code. Planning, zoning, building staff and police officers provide enforcement services for violations of the City Code that impact the safety and quality of life of the community. While code enforcement primarily maintains quality of life standards, it also plays an important role in the early identification and mitigation of unsafe exterior hazards, public health hazards, and compliance with humane pet standards. How is the complaint process initiated? The code enforcement process is typically initiated in one of several ways: 1) in response to a complaint by an individual, 2) as a consequen�e of an action (i.e. an application for a building permit or a zoning variance); or 3) observation of a code violation by the staff. Minnesota state law prohibits the release of the identity of individuals who make a complaint. Minn. Stat.§ 13.44 states: The identity of individuals who register complaints with government entities concerning violations of state or local ordinances concerning the use of rea/property are c/assified as confidential data, pursuant to section 13.02, subdivision 3. Why am I receiving a formal letter and not a courtesy phone call? Your property has one or more city code violations. The city, in most circumstances, is required to provide a written notification to the owner of the property. What happens if I ignore this order? Additional penalties including criminal prosecution are possible. Your immediate attention is required. Do not i�nore this order. What if my tenant is the party responsible for creating the violation? You are receiving this notice because you are the owner of record and are ultimately responsible for ensuring that the violation(s) listed in this notice are corrected. You may also be subject to fees for corrective action initiated by the city and/or fines for failure to comply.