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Page 5 of 6 <br /> <br /> <br />Exclusions <br />The following service items are not included in the scope of this project: <br /> Implementation of any custom modification or integration developed by Cartegraph, your internal staff, <br />or any third-party is not included in the scope of this project unless specifically listed above. <br /> Data conversion services from other software system(s) or sources (including Cartegraph Navigator <br />databases) are not included in the scope of this project unless specifically listed above. <br /> Any service items discussed during demonstrations, conference calls, or other events are not included <br />in the scope of this project unless specifically listed above. <br /> <br />Customer/Cartegraph Responsibilities <br />Project representatives from Customer and Cartegraph accepts responsibility for all aspects of project planning, <br />management, and execution not specifically identified as the responsibility of Cartegraph in the Master Agreement or in <br />this Purchase Agreement. Ongoing management of the day-to-day allocation of Customer and Cartegraph resources and <br />management of project tasks is the responsibility of the Customer and Cartegraph project representatives. Customer and <br />Cartegraph project representatives will provide overall guidance and direction for the project and will direct the project <br />accordingly. Further, and with regard to the Cartegraph obligations listed in this Purchase Agreement, Customer <br />understands that it is vital to the success of the project that Customer provides assistance in the following matters: <br />1. For those services listed under Field Services, Cartegraph personnel will conduct information gathering and <br />evaluation sessions with various Customer users and management. While Cartegraph respects the time and workload <br />of Customer staff, dedicated time on the part of the appropriate Customer resources is necessary to complete these <br />exercises. <br />2. The installation process requires the assistance of Customer personnel and suitable access to hardware and systems <br />(e.g., security clearance). Customer is required to supervise the installation process while systems are accessible to <br />Cartegraph. All hardware and software, for both Personal Computers and servers, is expected to be available, <br />installed, and operating as specified in Cartegraph’s System Requirements docum entation such that delivery and <br />execution of Cartegraph Field Services will not be impeded. <br />3. Customer and Cartegraph understand that the successful performance of Field Services depends upon Customer <br />fulfilling its responsibilities. The Project assumes that Customer will provide all personnel required to achieve a <br />successful implementation. <br />4. Customer will provide Internet access and IT staff support as required. For those services that are web -based, <br />Cartegraph utilizes WebEx Meeting (or similar) technology. <br />Customer shall ensure that their workstation platform and database meet Cartegraph system requirements as <br />specified in the Cartegraph System Requirements documentation. Cartegraph Software will be supported within new <br />versions of these workstation platforms and databases within a reasonable period of time from their release from their <br />manufacturer. Cartegraph will discontinue support of its Software within older versions of these workstation platform s <br />and databases as their support is discontinued by their manufacturers. <br />5. Customer agrees to work with Cartegraph to schedule Field Services in a timely manner. All undelivered Field <br />Services shall expire 365 days from the execution of this Purchase Agreement, unless noted differently in Services <br />Scope listed above. Upon expiration of services, the project may be cancelled at Cartegraph’s discretion. <br />