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Page 1 of 6 <br /> <br />Cartegraph Systems, Inc. <br />Addendum B - Field Services (Fee for Service) <br />The Fee for Field Service Implementation Services as listed in the Investment Summary of the Purchase Agreement are <br />specific Cartegraph services which will be delivered to the Customer based on the descriptions below and any <br />descriptions that may be found in the Purchase Agreement’s Exhibits. Cartegraph will coordinate with the Customer on <br />service delivery expectations and timeframes. This is an addendum to Customer’s Master Agreement #MA159. <br /> <br />Cartegraph OMS – Implementation Scope of Work <br /> <br />Implementation of the Operations Management System (OMS) includes the following professional <br />services: <br /> <br />Setup <br /> Cartegraph will setup a hosted, production OMS environment. If a test or sandbox environment <br />is purchased, Cartegraph will also setup a hosted, test OMS environment. <br /> Cartegraph will provide an overview, up to two (2) hours, of Cartegraph and ArcGIS Online <br />user-based logins and User/Role functionality. <br /> Cartegraph will provide a template file to be utilized by your staff to populate Roles and Users to <br />be utilized for OMS. <br /> Cartegraph will utilize the template to create users and roles in OMS. (Note: Subsequent User <br />and/or Role changes will be your administrator’s responsibility.) <br /> Cartegraph will provide documentation and guidance, up to four (4) hours, for your technical <br />GIS staff to configure Esri Basemap Services for OMS integration. Guidance will be geared <br />towards OMS/Esri integration functionality and requirements. <br /> Cartegraph will setup the OMS Platform, including the Request, Work, Resource, and Asset <br />Management areas of the software. Asset Management solutions will be setup for all solutions <br />referenced in the Assets section of the scope unless otherwise noted. <br /> <br />Consulting <br /> Cartegraph will provide up to two (2) remote requirement gathering workshops, a total of four (4) <br />hours, to increase our understanding of your business and functional goals. Through workshops <br />and interviews, Cartegraph will identify best fit scenarios for OMS and provide a brief including <br />any challenges as well as recommendations for OMS best practices relevant to your <br />implementation. <br /> <br />Training <br /> Cartegraph will provide remote train-the-trainer training, up to four (4) hours, on overall system <br />navigation and functionality to help familiarize your staff with the software environment and its <br />common functions. Training topics include: <br />o Home Screen <br />o Logins/Permission <br />o Layers <br />o Filters <br />o Maps <br />o Grids <br />o System Navigation <br />o Views (List & Detail)