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Minutes <br />City Council Work Session <br />Monday, April 13, 2026, 5:00 PM <br />City Council Chambers 12780 Kelley Parkway, Orono, MN 55356 <br />ROLL CALL <br />Council members present: Mayor Bob Tunheim, Alisa Benson, Jacqueline Ricks, Jon Schwingler, <br />Steve Persian. <br />Staff present: Community Development Director Laura Oakden, Planner Melanie Curtis, City <br />Attorney Soren Mattick, City Clerk Christine Lusian <br />CODE ENFORCEMENT <br />The City Council held a work session to review the city's complaint -based code enforcement <br />process, which focuses on voluntary compliance. About 80-90 cases are handled each year, with <br />more complex issues (like unsafe properties or stalled construction) taking the longest to resolve, <br />especially as legal timelines have increased. Council members discussed ideas with staff about <br />communication with complainants and the timelines for compliance. <br />The Council provided direction to staff to update complaint submission emails by including clear <br />information about the process, expected timelines, and next steps, and to explore additional status <br />update notification emails in order to improve transparency by giving clearer upfront expectations <br />and better updates to residents when complaints are submitted and resolved. <br />ADJOURNMENT <br />Work session ended at 5:50 pm. <br />ATTEST: <br />CITY COUNCIL <br />Christine Lusian, City Clerk Bob Tunheim, Mayor <br />4 <br />