01-12-1987 Council Packet - Laserfiche WebLink

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C. L. Ducharme 3405 High Lane Long Lake, MN 55356 December 2, 1986 Ms. Mary A. Smith Regional Manager Dow -Sat of Minnesota, Inc. 2381 Wilshire Mound, MN 55364 Dear Ms. Smith: DEC-5 36 I tried several times to reach you by :one to discuss the problems I have had with Dow -Sat, hit hate been unable to get through to you. Your letti of Occober 30, 1986, sent to my correct address, mention% "...attempting to serve your residence on Dickey Lane Drive". I obviously do not live there, but this represents the lack of comprehension on the part of Dow -Sat! Both your letters of October 30th and that of November 21st fail to recognize ;:r acknowledge the problems which originated with Dow -Sat. You st, : that ".--bert Harlin has been in conLact with me several times, but these contacts have been unsatisfactory". The onl; u satisfactory conversation I have had with Mr. Harlin was the last one, when he tr4 -o pass the buck cf Dow-Sat's ineptitude to an innocent salesperson of Dow -'at. In the event that you do noc know the sequence of happenings, let me state them. On August 18, 1986, Mr. Richard Hiebler called at my home to solicit orders for able service. Mr. Hiebler told me that the cable was on High and was available for hook-up at a monthly charge of $12.35, with no ins on charges. I advised Mr. Hiebler that to my knowledge, the cable was on Watcctow„ Road but not on High Lane. He disagreed with this and insisted that the cable had been exterded up to High Lane. At this point, I asked him to discuss this w- his supervisor, and if indeed, thE cable was on High Lane, then I would sign up j following day. The other three hones on High Lane were also solicited at this time. These neig:,Dors also would sign up based on the program offered. The following day, August 19, 2986, Mr. Hicbler returned informing me that he had talked to his supervisor, and he was authorized to offer the service to prjple on High La. . I infon ed him that if i signed for this service, I expectei' '.D-i-Sat to live up to their offer. That i. ill what I expect! At a later date, I heard once again from _w-` is Mr. Harlin and he tried to explain to me' that the salesperson had not c cted the right people. I can hardly accept this explanation. It s-s-„ds like a u-,ea car salesman ploy! The fact that your franchise with the c.tv c•,' Orono requi you to service areas with res-*.uncial density of over 30 pc inil� has nothing *� c.� with the offer made on behalf of your firm. ' he franchise dcx,; p"rT-' your firm to offer service ,o a low density area, which in fact is what your fir done. I do not expect anything more or less than what your firm h,is offered. Tr,-- ty of Orono ,- ' -served having cxxWnics such as yours solicitirxi in t`+(_ arca. Very duly yours,Cr r "k f*, J\ - cc: Mark Bernhardson PrA)ert. Harlin