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4315 North Shore Drive <br />Mound, Minnesota 55364 <br />December 1, 1985 <br />911 <br />Hennepin County Emergency Dispatchers <br />Hennepin County Government Center <br />Minneapolis., MN <br />Dear Sir: <br />This letter of appreciation is about a month overdue, but it does allow <br />me to thank you for two incidents rather tl,,!n one. <br />A ( J. <br />Several weeks age, our grandson'who lives with us had a terrifying ex- <br />perience. He was dropped off by the special school van in the driveway <br />without the substi'ute driver sn..king sure that someone was here. Nor- <br />mally someone always is as my mother-in-law also lives with us. However <br />she was out of to My husband and I were both detained in traffic <br />(in separate cars). After our grandson, Blaine, discovered lie was alone, <br />he decided to call 911. The dispatcher not cnly calmed him down, but <br />guided him througl, his normal after school activities until I go` there, <br />some ten minutes later. <br />Today my husbr:nd found a young man lying in the driveway in the sncw <br />when he went to get the paper (check the date of this letter --our big <br />sno- storm f 1985!). He was delirious and snowblind. When we got <br />iiim into 1-ouse and into the shower we realized that wasn't his only <br />difficult, an.: again 911 was called. 1 couldn't believe how fast they <br />respondcd witli the ragir., snow storm (The Orono patrolment apologized <br />for how lon6 it took them!) and how effi-lently and delicately they <br />handled the m.,tter whi:h ended up being pretty complicated. <br />It is a GREAT comfort to knew that there are caring, concerned, well <br />trained peopi:: who are devoting their lives to helping the rest of us. <br />Thanks! <br />Sincerely, 7 <br />4 i�t.�t>ttw'.+0P %j"CiC�a-.tom. <br />Martha °. Will' <br />City nt Orono <br />West Henne;,�n Public Safety Department <br />